Welcome to Customer Care

ESET Support

ESET Support

ESET Knowledge BaseKnowledge Base - The fastest way to support
ESET Customer Care is here to help, and our goal is to provide the answers you need as quickly as possible, without waiting in a queue. Our online self-service tools include a continuously-updated Knowledgebase, easy-to-follow User Guides, and controllable video tutorials.

ESET Ireland Support ForumFrequently asked questions

The most common questions related to support can be easily answered in Frequently asked questions. Browse to the related are you have query form. If you won't be able to find your answer try to search in ESET Knowledge Base or submit a support ticket.

ESET Ireland Support E-mail FormSubmit a Ticket

If you still can't find what you're looking for, you can always contact Customer Care by using our
Support Request Form. Customer Care representative will respond to your case within the next business day.

Call ESET Ireland SupportLive Phone Support

Contact us via phone during weekdays hours 9:00 - 17:30 GMT. Our representative will help you with you enquiry via phone on low cost number: 1890 32 22 32 (Ireland)

 

Live On-line Customer Support Chat

Contact us On line with Online Chat support. Our representative will help you with you enquiry via online chat. Online Chat customer support is online during weekdays hours 9:00 - 17:30 GMT

 

 

Knowledgebase/FAQ's & Other Self-Service Tools

Knowledgebase/FAQ's & Other Self-Service Tools

The ESET Knowledgebase contains an abundance of useful information on resolving the most common and current issues, with easy-to-use drill-down categories and an advanced keyword search. The Knowledgebase covers topics ranging from installation to error resolution, as well as a wide variety of information on the new generation of ESET products - ESET Smart Security and ESET NOD32 Antivirus 3.0.

Also included is a voting feature which allows you to interact with the ESET Knowledgebase team and influence future content. If you find a solution to be useful, vote for it or leave a comment. If the article didn't answer your question, let us know - we value your feedback.

Activation Page for CD customers

If you purchased a CD from an ESET reseller, our Activation page offers a hassle-free way to start using your ESET security product immediately. To register, just enter your contact information and serial #, located on the inside front cover of the CD case, or back of the CD sleeve.

Lost your username and password?

If you need your username, password, expiration date of your license, or other license information, we can re-send you your licence details. Please use following form to contact our Customer Support. Customer Support Form: Support Form.

ThreatSense Updates

As many ESET customers know, the power of our product lies in the continuous virus signature and advanced heuristics updates downloaded to your system. By default, our products check for new updates every hour. If you're interested in seeing which threats were addressed with the latest updates, check out our ThreatSense Updates page.

Corporate Education & Training

Effective security consists of three things: well-trained people, best-practice processes and best-in-class tools. ESET consultants and partners can assist you in developing and acquiring all three. View our product training and on-time tutorials click here. To schedule a training consultation, contact your ESET representative.

User Forum

Visit the ESET World User Forum available 24 hours a day, 7 days a week. The forum is hosted by Wilders Security.